Our Return and Warranty Policy
Apply on Hardware only [ E-Juices are not exchangeable for any reason ]. We will be inspecting the returned items and this process will take between 7 days from the day we receive the items.
Customer service is a top priority at our online store VAPESOUQAE Therefore it is important for us to share our return & warranty policy. You may return defective items within 7 days of the received date.
Customer service is a top priority at our online store VAPESOUQAE. Therefore it is essential for us to share our return & warranty policy. You may return defective items within 7 days of the received date.
As indicated by your tracking information. Our policy covers any manufacturer defective items, dead on arrival items, and items that do not appear as listed on the website.
In case the good or product has been broken or damaged by the customer, there will no change for these purchase items. Once we check and confirm the goods or products claimed the issue, the customer will receive their warranty within 15 to 30 days after the confirmation.
Returns must include all items that come with your item, this goes for starter kits and items that come as sets. If still available please include the packaging that your item came in.
All returns are subject to a case by case exceptions. Please contact us if you are having a problem with your items and we will do our best to help you.
We will do our best to arrange to pick up your returned product. More questions? Contact us at vapesouqae@gmail.com or +971588817376